Customer Service Program
Medical Billing & Coding Program

“I liked my teachers and my classmates—it felt like we were a close family—we helped each other with questions and concerns. The counselors were also very helpful with the employment process.”


How does Syracuse EOC define success? Kuyana Tyson. Why? Because Kuyana epitomizes Syracuse EOC’s purpose and mission—which is to provide programs and services that empower students and lead to enhanced employment opportunities and further education.

As a single, working mother, Kuyana first attended Syracuse EOC in the Spring of 2004. Her intention was to develop her keyboarding and computer skills so she would be better prepared to enroll in Syracuse EOC’s upcoming Medical Billing and Coding (MBC) program. While Kuyana did complete the MBC program, obtaining permanent employment in the Medical Billing/Coding field was difficult since (at the time) Syracuse EOC’s MBC program was new and the internship component wasn’t fully developed. In addition, employers were looking to hire people who had some previous experience, which Kuyana did not. However, Kuyana did not allow this situation to discourage her from continuing to work toward her ultimate goal, which was work in a professional office setting. Kuyana continued to maintain her job at Price Chopper and planned for her next step. As a mother, Kuyana wanted to provide a stable environment for her daughter and felt that obtaining a position in a business office would enable her to do just that. So in the Spring of 2007, Kuyana enrolled in Syracuse EOC’s Customer Service Program, where she was able to develop critical academic, computer and employability skills.
Since completing the Customer Service program in May 2007, Kuyana has obtained employment at the Girl Scout Council of Central New York. While she was initially hired through the Express Personnel Services, she has since been hired as a permanent employee. Currently, she works in the membership department and is very much enjoying her job and the people she works with.

What does Kuyana say about her experiences at Syracuse EOC? “I liked my teachers and my classmates—it felt like we were a close family—we helped each other with questions and concerns. The counselors were also very helpful with the employment process.”

Kuyana also thought that the “Telephone Doctor” customer service series was extremely helpful. Kuyana said that “Even though much of the information and scenarios seemed like common sense, now that I am in real life situations, I realize how important and beneficial the “Telephone Doctor” training was.”

Kuyana is still interested in building on her education and is thinking about coming back to Syracuse EOC to prepare for, and take, the Professional Coder Certification exam.

Hats off to Kuyana Tyson—a true success!